CUSTOMER CARE & COMMISSIONS

We want you to be delighted with anything you buy from us.

Please do not hesitate to get in touch if you have any queries or issues using the contact form here or directly at twoshedstudios@outlook.com

A personalised item or commissioned piece is an opportunity to have something unique to you and a wonderful idea for a gift too. Something that is personal and sentimental to you often means so much more. We would be more than happy to undertake commissioned paintings or metal works. Please do get in touch here if you think there is something we could create for you.

PRIVACY

We will only ask for personal information nescessary to process purchases and ensure they make it safely to you. We use third-party banking to verify payment.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. Software tools may be used to measure and collect session information including page response times, length of visits to pages, page interactions and methods used to browse away from the page. We also collect personally identifiable information (name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we need  to collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated below.

We collect Non-personal and Personal Information for the following:

  1. To provide and operate the Services;

  2. To provide ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We may contact you regarding your account, to troubleshoot problems, to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at contact@twoshedstudios.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at twoshedstudios@outlook.com

PAYMENT METHODS

-Credit/ debit cards